FAQ
What can we help you with today?
The Dedicated Account Manager acts as your primary point of contact for all your WordPress needs. They provide personalised support, develop a custom strategy for your website, and ensure that all your requirements are met promptly. This includes overseeing your website’s maintenance, security, performance optimisation, and any custom development needs.
The Ultimate Plan includes 24/7 priority support and a guaranteed rapid response for critical issues. We have a robust emergency response system in place to address and resolve issues swiftly, minimising any potential downtime for your website.
Reliable backups refer to regularly saving copies of your website’s data, including files and databases, in a secure location. They are crucial because they provide a safety net in case of data loss due to hacking, accidental deletions, or server failures. With reliable backups, your website can be restored to its previous state, ensuring business continuity and data integrity.
Our standard practice is to perform daily backups. However, the frequency can be adjusted based on the specific needs of your website. For websites with frequent updates or high transaction volumes, we can offer real-time or hourly backups.
Backup files are securely stored off-site in cloud storage facilities. This ensures that the backups remain safe and unaffected by any issues that may impact your website’s primary server.
We typically retain backup files for a minimum of 30 days. This retention period can be extended if required, based on the website’s needs and the chosen maintenance plan.
Yes, our backups include all website files, including themes, plugins, and uploads, as well as the full database. This comprehensive approach ensures that every aspect of your site is securely backed up.
Performance Optimisation in WordPress involves improving your website’s loading speed and overall efficiency. This includes optimising website content, leveraging caching mechanisms, and utilising Content Delivery Networks (CDNs) to enhance user experience and improve search engine rankings.
Yes, we can recommend CDN services that suit your website’s specific requirements. CDNs distribute your site’s content across a network of servers worldwide, reducing latency and improving load times. CDN services are provided by third-party companies and typically have their own pricing structures.
Basic performance optimisation is included in our maintenance plan. This covers fundamental aspects like caching and basic website efficiency improvements. For more advanced needs, we can guide you to suitable third-party services.
We regularly review and update our optimisation strategies to ensure your website remains fast and efficient. This includes staying updated with the latest optimisation techniques and tools.
If third-party tools or services are required for optimal performance, these tools will have their own separate costs. We will provide recommendations, but the decision to use these services and any associated costs will be at your discretion.
We use a variety of tools to measure website performance, including page load times, server response times, and user experience scores. We provide regular reports on these metrics to demonstrate the effectiveness of our optimisation efforts.
Caching temporarily stores copies of your website’s content to reduce server load and decrease page loading times for returning visitors. We can suggest and help configure optimal caching solutions, but these may be provided by third-party plugins or your hosting service, potentially incurring extra fees.
The Ultimate Plan offers comprehensive security measures including regular, in-depth security audits, real-time security monitoring, and immediate response to potential threats. We focus on protecting your site from vulnerabilities, ensuring safe transactions for your e-commerce platform, and maintaining the privacy and security of your community members.
Alongside regular maintenance and technical support, our plan offers advanced SEO support and marketing tool integration. We work to enhance your site’s search engine rankings, assist with marketing strategies, and provide analytics for better campaign management and ROI.
Our Database Optimisation service focuses on cleaning and fine-tuning your website’s database. This includes the removal of superfluous data such as spam comments, outdated post revisions, and expired transient options. Additionally, we optimise the database tables to ensure efficient data retrieval and storage. This process is crucial for maintaining a lean and efficient database, contributing to the overall performance of your WordPress website.
Database Optimisation is typically performed on a monthly basis. However, for websites with higher levels of activity or frequent content updates, we may increase this frequency. Our team handles all aspects of this process, ensuring a seamless experience for you. There’s no need for your involvement, allowing you to focus on your business while we ensure your website’s database is optimised for peak performance.
‘Top-Notch Security’ in our WordPress Maintenance Plan refers to our commitment to providing the highest level of security for your website. This includes daily security checks, continuous monitoring for vulnerabilities, and immediate action to address any security threats. Our goal is to ensure that your website is protected against hacking, malware, and other cyber threats.
We utilize Sucuri Site Check for daily security scans of your website. This tool helps us detect any potential security issues, including malware, website blacklisting, and other harmful intrusions. Sucuri Site Check is renowned for its accuracy and thoroughness, ensuring that your site remains secure and trustworthy.
Patchstack is a security tool that we use to monitor our database for known vulnerabilities. It provides us with up-to-date information on potential security threats and weaknesses within WordPress plugins and themes. By using Patchstack, we can proactively protect your website from emerging threats by applying patches and updates as soon as vulnerabilities are discovered.
Our response to detected security threats is immediate. Once a threat is identified through our monitoring tools like Sucuri Site Check and Patchstack, our team takes swift action to resolve the issue, minimising any potential risk to your website.
Our Top-Notch Security features, including daily scans with Sucuri Site Check and vulnerability monitoring with Patchstack, are included in the WordPress Maintenance Plan without any additional costs. We believe robust security is a fundamental aspect of website maintenance.
While no service can guarantee 100% security due to the ever-evolving nature of cyber threats, our Top-Notch Security measures significantly reduce the risk of security breaches. We employ the latest tools and best practices to provide the highest level of security possible for your WordPress website.
Our Consultation and Advice feature offers you access to expert guidance and strategic insights for your WordPress website. During these consultation sessions, you can discuss a wide range of topics, including website management strategies, updates on the latest WordPress features, content planning, digital strategy, and ways to enhance your website’s performance and security. This service is designed to provide personalised support and professional advice, helping you to leverage the full potential of your website. You can schedule these sessions based on your needs and convenience, making it a valuable resource for addressing specific questions or plans regarding your site.
The Technical Support feature in our WordPress Maintenance Plan is designed to provide you with comprehensive assistance for any technical issues you may encounter with your website. This includes troubleshooting problems, fixing bugs, resolving plugin or theme conflicts, and addressing any WordPress-related queries you might have. Our team of WordPress experts is available to ensure that your website runs smoothly and efficiently. We aim to provide prompt and effective solutions to technical challenges, minimising any potential downtime or disruption to your website. Whether it’s a simple question or a complex technical issue, our support team is dedicated to helping you maintain an optimal website performance.
Friendly support is here to help you with any website maintenance questions or guidance you need. Just reach out!
